People Management

One similarity shared by both outsourcing and offshore outsourcing companies is the employment of highly skilled and qualified staff to fill roles within a separate business or for another client, and it is a service that can be performed anywhere in the world. These two models have their own advantages and disadvantages: Outsourcing means that work can be done locally or overseas by another company. As for offshore outsourcing, work is done by a worker employed in another country.

In relation to staffing, the offshore outsourcing model will give you an opportunity to select your own suitably qualified staff based on your job description. This workforce will be dedicated solely to your operations and will work to and follow your processes and procedures. You will also have direct control over the people you select in terms of their performance evaluation and salaries. 

Outsourcing involves partnering with a third-party provider to handle specific business functions or services, utilizing their systems and expertise. In this arrangement, the staff performing these services are employed by the provider and operate under their management. This structure allows the outsourcing provider to manage staff performance and productivity, ensuring alignment with the skills and qualifications required for the outsourced tasks. The provider is responsible for meeting the service requirements as agreed with the client, allowing your company to focus on core business activities while benefiting from specialized support.  

In an outsourcing model, the provider will use their own systems: they are the experts, they will take ownership. The provider owns the processes and procedures, and they deliver an output— they take the work as that is where they have expertise. An offshore outsourcing model will use whatever system, process, and procedure you have in operation, thus making set-up and transition easier .

Intogreat establishes strong connections between people, processes, administration, communications, and the client. This holistic approach ensures easy, rewarding, and seamless offshoring for our clients. Offshoring requires more than just recruiting resources and setting up a team overseas. Our offshoringservice provides end-to-end project management to seamlessly migrate your processes offshore, and dedicated leaders who are experts in their fields to oversee your offshore operations, ensuring that your offshore team performs to, or even above, your expectations. Successful offshoring is about creating strong and collaborative connections between the head office (onshore) and your offshore teams.

• Minimal recruitment cost 

• Control over your business operations

• Speed in setting up offshore team

• High process efficiency

• High flexibility

• Focus on customer experience

• Big cost savings

• High capability uplift

• Genuine experience and expertise

• Insurance Academy to upskill and develop your staff

• Team leaders are Industry experts so they can help coach, train and develop your staff

The highly skilled and seasoned team at Intogreat work in partnership with SME clients to create and deliver optimum business solutions. We work closely with our customers to gauge their business needs and provide the best offshoring resources in a timely fashion.

• Data security is one of Intogreat’s top priorities. We provide strict security protocols in our network infrastructure and operations

• IT tools + data privacy security management by an ISO-accredited IT provider

• Paperless daily operations and remote desktop access. (E.g., with Citrix, Practice Protect, Ready Secure, etc.)

• Implementation of website blocking policiesOur systems are protected with cutting-edge Endpoint Detection and Response (EDR) software, enabling proactive cyberattack prevention, including automatic attack detection and Zero-Trust Application strategies.

• We equip each device with a Mobile Device Management (MDM) solution, allowing for remote application deployment and data wipe, ensuring data security across all devices.

• All staff undergo monthly cybersecurity training through Ninjio, extending to family members for comprehensive awareness. This keeps our team updated on the latest cyber threats and safety practices.

Intogreat’s business preparation service ensures that a client’s offshore staff have access to all the necessary IT tools to perform their daily tasks efficiently. Intogreat’s management team also guarantee our clients’ data privacy by implementing data security procedures and data security risk mitigation within offshore business operations.

From primary school to university in the Philippines, students are taught English as their second language after Filipino. They are trained to understand and speak English extensively, so graduates are fluent. At Intogreat, most of our offshore staff are university graduates, which means they are proficient in English literacy and possess cognitive and communication skills. We also measure this through our rigorous recruitment process, which involves:

• A series of interviews to establish the applicant's excellence in English communication skills.

• An aptitude test to assess the logical reasoning and English proficiency of applicants.

• Client interviews of the candidates to gauge their skills and abilities.

The team at Intogreat are experts at onboarding new clients and we will seamlessly help you ensure and establish:

• Your processes, procedures, tools, and systems are adopted by your offshore staff

• SMART KPIs for your offshore staff members

• A dedicated team manager with technical expertise to ensure productivity, constant performance reporting, and technical support for your staff

• Long term development planning to enhance staff’s current performance, future capabilities, retention and engagement